KATIE CHARLESON

Screen Printed Homewares & Bespoke Textile Design


Shipping//Returns//FAQs


Shipping Information

KATIE CHARLESON is a new luxury printed textiles and homewares label and all designs are printed with love and care by creative director and founder, Katie. Please leave  two weeks for delivery of your order if not in stock.

Shipping is carried out by Royal Mail Signed For 1st Class or Special Delivery and is charged as such. Parcel Tracking numbers are available on request.

We now offer free shipping on any orders over £100 to mainland UK. Simply enter FREESHIP 2017 at the checkout, then select your preferred postage choice!

 

OUTSIDE OF UK

Because of high shipping costs outside of the UK, shipping is charged at a flat rate of £10, plus £3 per extra item. Shipping is carried out by Royal Mail International Tracked & Signed and takes 5-7 days.

Please note that cushions shipped outside the UK will NOT contain an inner pad. This is to save on shipping costs.

Please consult the Royal Mail website for the latest dates for your country for delivery in time for Christmas.

Returns & Exchanges

Refunds and exchanges are given at the discretion of Katie Charleson. Products should be returned in perfect condition in their original packaging within 14 days of purchase to:

Unit 8

Taplow House

Thurlow Street

London

SE17 2UL

We are unable to refund postage.

Customers should familiarise themselves with care instructions prior to purchase.

Due to the nature of hand printed and made items, please be aware that there may be slight variations within your product before purchase.

 

FAQs

How will my order be packaged?

All KATIE CHARLESON products come safely packed into a waterproof and tear proof postage bag.

Where are the products designed and manufactured?

All KATIE CHARLESON designs begin life as a drawing or painting by Katie. Then according to whichever technique is most complimentary to the design, the work is hand painted or screen-printed by Katie in her London studio. The fabric (sourced from UK suppliers) is then lovingly stitched together by seamstresses in the UK to make the beautiful products you see here!

Can I commission bespoke work?

Katie works on bespoke and commission print design projects to her own discretion. For more information and to discuss your individual requirements please contact katie@katiecharleson.com

Keep up to date with Katie's exciting upcoming projects and works in progress by following her on social media. Click on the links below.